Privacy Policy

Last Updated: May 14, 2026

Welcome to ConnectMySoul. Your privacy and safety are important to us. This Privacy Policy explains how we collect, use, store, and protect your information when using the ConnectMySoul platform.

1. Information We Collect

Personal Information

We may collect:

• Name
• Email address
• Date of birth
• Profile photo and bio
• Location information (if enabled by the user)

Usage Information

We may collect:

• Device information and IP address
• App activity and usage patterns
• Communication metadata
• Preferences and settings
• Event participation activity

Communication Features

ConnectMySoul may include:

• Chat and messaging
• Online groups and events
• Voice or video communication
• Community interactions

Users are responsible for the information they choose to share through these features.

2. How We Use Your Information

We use information to:

• Provide and maintain our services
• Create and manage user accounts
• Help users connect with others
• Facilitate support worker discovery and communication
• Improve user experience and platform functionality
• Send important updates and notifications
• Maintain safety, moderation, and platform integrity

3. Data Sharing

We do not sell your personal data.

We may share information with:

• Trusted service providers supporting platform operations
• Legal authorities when required by law
• Other users only through features you choose to use

Information shared in chats, groups, profiles, or events may be visible to other users depending on your activity and privacy settings.

4. Data Security

We implement reasonable technical and organisational security measures to protect your data, including encryption, secure storage, and access controls.

However, no online platform can guarantee complete security.

5. Your Rights

You may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your information
• Manage notifications and communication preferences

Account deletion requests can be made by contacting us directly.

6. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations.

Deleted account data may remain in backups for a limited period before permanent removal.

7. Age Requirement

ConnectMySoul is intended for users aged 18 and over.

We do not knowingly collect personal information from children under 18.

8. Community Safety and Moderation

Users may report:

• Inappropriate behaviour
• Harmful content
• Fake accounts
• Harassment or abuse

We reserve the right to remove content or suspend accounts that violate community guidelines or threaten user safety.

9. Cookies and Tracking

We may use limited cookies, analytics, and similar technologies to improve app functionality and user experience.

We do not use third-party advertising trackers for personalised advertising.

10. Third-Party Services

ConnectMySoul may use trusted third-party services for:

• Hosting
• Payments
• Analytics
• Notifications
• Communication infrastructure

These providers may process data on our behalf under their own privacy and security obligations.

11. Medical and Emergency Disclaimer

ConnectMySoul is a social connection and support platform.

We do not provide medical advice, crisis intervention, emergency services, or healthcare treatment.

If you are experiencing an emergency, contact local emergency services immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Significant changes may be communicated through the app, email, or website.

13. Contact Us