Terms of Service

Last Updated: May 14, 2026

Welcome to ConnectMySoul. By accessing or using the ConnectMySoul platform, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

1. Description of Service

ConnectMySoul is a social connection and support platform designed to help reduce isolation and encourage meaningful human connection.

The platform may include:

• Chat and messaging features
• Online events and community groups
• Support worker discovery
• Voice and video communication
• Social and wellbeing-related community features

2. Eligibility

To use ConnectMySoul:

• You must be at least 18 years old
• You must provide accurate registration information
• You are responsible for maintaining the security of your account
• You may not create fake or misleading accounts

We reserve the right to suspend or remove accounts that violate these requirements.

3. Acceptable Use

You agree not to:

• Use the platform for unlawful purposes
• Harass, threaten, abuse, or harm others
• Share false, misleading, or harmful information
• Upload malicious software or harmful content
• Attempt unauthorized access to accounts or systems
• Engage in discrimination, hate speech, or exploitation
• Misuse community, event, or support features

Users are responsible for their behaviour and interactions both online and offline.

4. User Content

You retain ownership of content you post or share through the platform.

By posting content, you grant ConnectMySoul a non-exclusive license to display and distribute that content within the platform for operational purposes.

We reserve the right to remove content, events, groups, messages, or accounts that violate these Terms or may negatively impact community safety.

5. Community Safety

ConnectMySoul aims to provide a respectful and inclusive environment.

Users may report:

• Inappropriate behaviour
• Harassment or abuse
• Fake profiles
• Harmful or unsafe content

We may review reports, moderate content, suspend accounts, or restrict access when necessary to protect users and community wellbeing.

6. Support Worker Disclaimer

ConnectMySoul may allow users to discover and communicate with support workers or independent service providers.

Unless explicitly stated, ConnectMySoul does not directly employ, supervise, endorse, or guarantee independent support workers listed on the platform.

Users are responsible for evaluating and choosing services and interactions at their own discretion.

7. Privacy

Your use of the platform is also governed by our Privacy Policy.

By using ConnectMySoul, you consent to the collection, use, and handling of information as described in the Privacy Policy.

8. Purchases and Subscriptions

Certain features may require payment, subscription, or in-app purchases.

Payments processed through third-party platforms such as Google Play or Apple App Store may also be subject to their terms, billing policies, and refund procedures.

We reserve the right to modify pricing or subscription features at any time.

9. Account Termination

We may suspend, restrict, or terminate accounts that:

• Violate these Terms
• Threaten platform safety
• Engage in harmful conduct
• Misuse services or community features

Users may request account deletion at any time.

10. Emergency and Medical Disclaimer

ConnectMySoul is not an emergency service, crisis response service, medical provider, or healthcare treatment platform.

If you are experiencing an emergency or are in immediate danger, contact local emergency services immediately.

Information shared through the platform should not be considered medical, psychological, or professional advice.

11. Disclaimer of Warranties

The platform is provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted, secure, or error-free service and are not responsible for technical interruptions, delays, or third-party service failures.

12. Limitation of Liability

To the maximum extent permitted by law, ConnectMySoul shall not be liable for indirect, incidental, special, consequential, or emotional damages arising from:

• Use of the platform
• User interactions
• Third-party services
• Community activities or events

Users participate in platform activities at their own discretion and responsibility.

13. Changes to These Terms

We may update these Terms from time to time.

Continued use of ConnectMySoul after changes become effective constitutes acceptance of the updated Terms.

14. Contact Us